克劳士比的质量管理程序

克劳士比的质量管理程序包含14个步骤

1.管理层的允诺；Make it clear that management is committed to quality.

2.团队行动；Form quality improvement teams with repsentatives from each department.

3.设定标准；Determine where current and potential quality problem lie.

4.衡量质量成本；Evaluate the cost of quality and explain its use as a management.

5.加强质量意识；Raise the quality awareness and personal concern of all employees

6.策划纠正措施；Take actions to correct problems identified through pvious steps.

7.开展零缺陷活动；Establish a committee for the zero defects programme.

8.开展雇员教育；Train supervisors to actively carry out their part of the quality improvement programme.

9.开展“零缺陷日”活动；Hold a 'zero defect day' to let all employees realize that there has been a change.

10.设定目标；Encourage inpiduals to establish improvement goals for themselves and their group.

11.清除造成差错的原因；Encourage employees to communicate to management the obstacle they face in attaining their improvement goals.

12.肯定成绩、奖励先进；Recognize and appciate those who participate.

13.创建质量委员会；Establish quality councils to communicate on a regular basis

14.设立新的目标，在较高的水准上从新开始。Do it all over again to emphasize that the quality improvement programme never ends.